- Items that have material defects
- Within 30 days of receipt of your delivery date
- Items damaged during shipping – If this happens, please save all original packaging along with the damaged items and contact us right away.
All sales are final – with a few exceptions.
Please know that we are not a large manufacturer or company. We are a husband and wife team pouring our hearts into making hand-crafted jewelry just for you! With that in mind, please purchase seriously.
Please ensure all of your order information is correct before processing your order. We may be unable to make adjustments to orders prior to shipment.
Please allow 2-4 Business Days for us to create and put together your order!
Approximate shipment times via USPS:
Domestic First Class Shipping: Delivery 2-6 Business days
Domestic Priority Shipping: Delivery 2-4 Business days
International Standard (Canada): 1-3 weeks
*Delivery dates and shipment times are only estimates and are not guaranteed. Holidays, weather, and other factors can impact delivery dates. Expect delays due to COVID-19
**Location and customs can vary shipment times for international orders. Please contact your local post office for more information.
Please keep in mind that it can take up to 24 hours for us to read and reply to messages as we are busy creating your handcrafted jewelry! Send us an email at Orders@copperandstone.art prior to purchasing if you have any questions. Customer Service hours are typically M-F 10 am – 6 pm PST.
We are dedicated to creating around the clock and it is one of the many reasons orders can not be canceled once processed. Please make sure your address is correct before placing orders to avoid any possible delays in receiving your items.
We understand that sometimes things happen, regardless of how well an item is constructed, inspected, and tested. If your item breaks from normal** wear within 30 days of receiving please contact us. Copper & Stone will repair your item for free once returned to us, with free shipping back to you.
You must contact us within 30 days of receiving your order. Jewelry must be sent back with all of its components in a protected package – not in a standard letter envelope as your piece will get damaged through USPS letter sorting machines. We will not replace pieces that do not need repair. Please include all beads, chain, clasp, etc. If your item shows signs of physical damage upon receiving (stretched out chain, chain snapped in multiple places, etc.) you will be charged to replace any necessary components.
**Unfortunately anything beyond 30 days is usually due to external forces resulting in physical damage. Physical damage is not a reflection of Copper & Stone. Please note, Copper & Stone does not encourage swimming, showering, or sleeping with your jewelry on. Please do not let children tug on your jewelry. If your item breaks from being tugged on, has caught on something or any other physical damage, that is not a reflection of Copper & Stone and we are not responsible for repairs. Copper and Stone is not a huge corporation, please be honest and courteous if you have any issues with your items.
If you need to purchase a replacement chain, please contact us!
If your package is damaged while in the care of USPS, please contact us within 7 days of receiving your order. Please send us a brief message including photos of the package and damaged item.
*Mail Forwarding: Please note that we are not responsible for damage that occurred while in transit from a secondary location and/or if the items are repackaged by a mail forwarding company. If insurance is purchased for forwarded international packages, the insurance will only be valid to the original shipping address in its original packaging. We are no longer responsible for a package once it is delivered to the address provided to us.
Copper and Stone is not responsible for lost mail. Once your item has been shipped and received at the local post office it is out of our hands and into USPS. Insurance is available at checkout to cover any potential loss by USPS.
Your order will be shipped to the shipping address provided when ordered unless a different address is requested prior to shipment and we have verified that your request was received. If an address provided is incorrect and the order is shipped to the wrong address, new postage will have to be purchased by the customer once, and if, your package makes its way back to us. Copper and Stone is not responsible for incorrect shipping addresses.
If your item is returned to us due to an incorrect shipping address provided, rejected upon delivery, or any other reason, you will be required to repurchase postage. If a package is rejected or returned, or reshipment is refused, a 15% restocking fee for the retail value of the order will be applied. Shipping charges are non-refundable.
We ship internationally! Upon checkout, your shipping total will be automatically calculated.